PRIVACY POLICY
Introduction
Welcome to replyto.info ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
TL;DR: We collect minimal data, don't sell your information, and only use what we need to provide our services. Read on for the full details.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number
- Account Information: Username, password (encrypted), profile details
- Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
- Communication Data: Messages, feedback, and support inquiries
Automatically Collected Information
When you use our services, we automatically collect:
- Usage Data: Pages viewed, features used, time spent on site
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking: See our Cookie Policy below
How We Use Your Information
We use your information for the following purposes:
Service Delivery
To provide, maintain, and improve our products and services
Communication
To respond to inquiries, send updates, and provide customer support
Analytics
To analyze usage patterns and improve user experience
Security
To detect, prevent, and address fraud, security issues, and technical problems
Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: Third-party vendors who help us operate our business (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical and network security
Important: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights:
To exercise these rights, contact us at privacy@replyto.info
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active accounts: Data retained while account is active
- Closed accounts: Data deleted within 90 days of account closure
- Legal requirements: Some data may be retained longer to comply with legal obligations
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield frameworks (where applicable)
- Other legally approved transfer mechanisms
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for material changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data: